Shipping/FAQs
FAQs
Why does the back of Neon Future Issue 1 book say "DOWNLOAD A FREE DIGITAL COPY COMICS.IMPACTTHEORY.COM" and there's no free digital copy on the website?
- There will be free digital copies of every book/issue that we produce after the next issue of the book/issue is released in stores.
- E.g. Neon Future Issue 1 digital download will be available when Neon Future Issue 2 is in retail stores.
SHIPPING
ESTIMATED SHIPPING DELIVERY TIMES
- USA: 3-5 business days
- Rest of the World: 5-10 business days
Your order will be sent out on average within 1-5 business days of ordering. Expedited shipping options available at checkout.
Costs vary on the shipping option you pick at checkout.
International shipping
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.
We do not take responsibility for customs fees.
Tracking options
Orders within the United States by USPS through FREE SHIPPING will NOT have tracking information. However, we do have a USPS shipping option with full tracking available. For international orders, full tracking will only be available for orders sent through International Priority, which costs a bit more.
Order never arrived
If your order didn't end up arriving, be sure to let us know!
First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost.
If the shipping address was correct, get in touch with us at comics@impacttheory.com noting your order number. We'll re-send your order on us!
RETURNS POLICY
Unsatisfied items
We offer a 7 Day Hassle FREE Returns if you’re unsatisfied with your item. Please contact us at comics@impacttheory.com.